Help for Mintd users.
For marketplace support, email support@mintd.app.
What To Include
- Your Mintd account email.
- Listing, transaction, or payment reference if you have one.
- Photos, screenshots, or a short description of what happened.
- Whether pickup has happened and whether a QR handoff was completed.
Refunds, Cancellations, And No-Shows
- Buyer cancels before pickup: contact support before handoff starts. We may cancel and refund the eligible amount after checking the order state.
- Seller cancels or cannot provide the card: contact support. We may cancel the order, refund the buyer, and restrict repeat seller cancellations.
- Buyer no-shows: sellers should not hand over the card. Contact support with the pickup details so we can review the order and buyer history.
- Seller no-shows: buyers should contact support. We may refund the buyer and restrict repeat seller no-shows.
- Wrong card, condition issue, or unsafe handoff: request payment review before saving the final handoff photo. Funds stay held while support reviews it.
- After the final handoff photo is saved, the sale is generally final except for documented fraud, counterfeit goods, legal requirements, or platform rules.
- Card processing costs that cannot be returned are absorbed by Mintd during the pilot unless the checkout terms shown at purchase say otherwise.
- Repeated abusive refunds, chargebacks, no-shows, or cancellation patterns can lead to account limits, blocked selling, or account closure.
Payment Or Payout Issue
Email support@mintd.app. Do not send card numbers or bank details to Mintd. Payment details are handled by our payment provider.
Payment Review Or Safety Issue
Use the in-app transaction payment-review tools where available, then email support if the issue is urgent. For immediate personal safety concerns, contact local emergency services.
Privacy Or Security
For privacy requests, email privacy@mintd.app. For suspected account compromise or a security issue, email security@mintd.app.
Operator
Mintd is operated by Tristan James Sly, ABN 53 697 693 385, Melbourne, Victoria, Australia.